Consultant, education watch today ltd, gwagwalada, abuja, fctnigeria. It develops the proposition that use of such technologies can be a practical approach which. The governments role is to initiate the formulation of a. Relevant academic research is more necessary than ever before in order to explore how ict in tourism can contribute to face the challenges of the travel and tourism industries. The role of ict in the tourism industry morocco world news. The paper discusses an investigative study into the uses and applications of information and communication technology for sustainable tourism development.
Tourism development on the role of croatian travel. Information communication technology ict as a management. Information and communication technology in tourism. Department of business administration, university of abuja, gwagwalada nigeria.
An ict strategy for the sustainable development of the. Ict plays a critical role in the business will help in. Pdf the role of ict in tourism industry christopher. The role of information communication technology ict in. Pdf on mar 1, 2016, reddy and others published role of ict on the tourism industry with special reference to madhya pradesh find, read and cite all the research you need on researchgate. Ict strategy, sustainable development, tourism sector, zimbabwe 1. Information and communication technologies in tourism 2014. Ict played an outstanding role for development of modern touris m. Ict has become a major driver of touristic sectors to effectively promote tourist attractions and services. Finally, sections 6 and 7 consider the implications of the discussion for both sustainable development and ict internet policy domains, propose an approach to furthering analysis of the relationship between them, and make recommendations for improving understanding. Ict for providing tourism experience and engagement tourism has a. The role and importance of cultural tourism in modern tourism. Due to the advancement in technology, the fierce competition and also due to the complexity of the hospitality and tourism markets, organizations from all over the world now depend almost on the use of ict to plan, manage and market their services. Doc ict and its role in sustainable tourism development.
Paper presented at 2010 international conference on information and communication technologies in tourism, lugano. Introduction ict usage has become indispensable in developing, reaching, and managing, as well as distributing tourism products worldwide. The role of information communication technology ict in combating corrupt business activities in nigeria dr. Compared to other sectors of the global economy the tourism industry in one of the fastest growing sector generating around more than 35% of the total global services. Impact of ict on tourism and hospitality industries sample. The overview of ict and its importance to managing small tourism business cooper et al. Identify and include tourism niche products in national tourism. Three main themes emerged from the interviews regarding the role of ict for tourism teaching.
Etourism strategies should be integrated within the broader framework of national ict policies the role and contribution of public authorities in providing infrastructure and human capacity and encouraging the use of icts relevant to tourism. It may be perceived by management small tourism and hospitality firms that investments in ict technologies is the sole privilege of large companies with substantial amount of budgets and these managers may consider investments in ict by small businesses due to the limited scope of operations. The integration of ict in the tourism industry is an essential for success of tourism enterprise. The strategic role of icts in tourism in developing countries. Ict applications in smart ecotourism environments springerlink. Apr 27, 2017 ict and its role in sustainable tourism development. The first study subjects various models on the characteristics of experiences to empirical research by analyzing the narratives of successful tourism experiences n153. Within this context, research assumes the principal role to guide evolution, transferring knowledge to the industry. Pdf the role of ict in tourism industry christopher laput. Furthermore, buhalis 2003 highlights that icts are. Information technology it is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronicsbased combination of computing and telecommunications.
Information technology it and ict has played an important role in the development of tourism. The tourism industry can be seen as one of the first business sectors where business functions are almost exclusively using information and communications technologies ict garzotto et al. Eradicate extreme poverty and hunger halve, between 1990 and 2015, the proportion of people whose income is less than one dollar a day halve, between 1990 and 2015, the proportion of people who suffer from hunger increase access to market information. For several years, the icts have been deeply altering the traditional view of marketing, shopping and retailing media. Role of ict in the hospitality industry essay 4641 words. With the advent of technology many companies targeting this segment and developed the interface through which they provide interface to book hotels, conference. Furthermore, the definition of tourism mission and vision is necessary for successful pinpointing of problems in croatian tourism management and presents the first step in the process of strategic management. Several entities are primarily responsible for the success of the sector. Then we analyses the role of ict in tourism industry on iran economic growth by introducing a framework to classify and analyze related organisations around three dimensions, distinguishing what happens 1 at the boundary of the firms, 2 in their relations with their customers and suppliers and 3 on the markets they reach. Technology, information and tourism are three words that may well. The second study focuses on the role of satisfaction with.
It has provided new tools and enabled new distribution channels, thus creating a new business environment. Abstract tourism is travel for recreational, leisure or business purposes. The role of ict in tourism industry, innovations and challenges hooman tahayori. Role of information technology in the hospitality industry. Information and communications technology and market. Apr 15, 2016 role of technology accommodation accommodation is the most important part of the tourism industry and this part lacked very much in the direct connectivity to consumers. The role of ict in tourism industry semantic scholar. Adopting a destinationfocused perspective and through the undertaking of a worldwide study, this research examined how ict can be used in the management of sustainable tourism.
Several of these industries are also users of the international such as airlines and travel, hospitality, tour operators, travel. The business community has both the capabilities and the strategic. Then, we analysed the role of ict in tourism industry by introducing a framework to classify and analyze related organisations around three dimensions, distinguishing what happens 1 at the boundary of the firms, 2 in their relations with their customers and suppliers and 3 on the markets they reach. Importance of tourism advantages of tourism economic. The different levels of culture will be the rituals, the heroes and the symbols of the given. Sep 06, 2018 the ever blooming hospitality industry is one of the major contributors to the economy of developed and developing countries and with the introduction of it in this sector it has been fortified than ever. What is the role of tour operators and tour leaders in the creation of package tourism experiences. The tourism industry is well aware of the importance and of the beneficial effects of an. Ict and its role in sustainable tourism development. Apr 25, 2017 administrative staff college of nigeria ascon role of ict in tourism and hospitality industry reaching the consumers firms communicate with their customers through various media. It presents an array of ict based toolsapplications for use by destination managers and discusses the opportunities in destination management for applying ict to.
Tourism contributes towards complete growth and development of a country. Ict and its role for tourism management purpose this paper aims to present innovative information and communication technology ict infrastructure specifically designed. As a result, many countries have succeeded in using icts. Ict and its role for tourism management request pdf. The information communications technologies ict plays a major role in tourism, travel and hospitality industry.
What is the role of ict in sustainable development. Role of ict in business pdf 2 the fundamental role of icts in modern economic growth and development. Importance of tourism arises from the numerous benefits and advantages it brings to any host country. Information and communication technologyin tourism expenditures. The governments political support at the highest level for tourism is essential.
The role and importance of cultural tourism in modern touri sm industry 203 according to hofstede 1997 the core of a culture is formed by the values figure 1. Role of ict in the hospitality industry 4628 words bartleby. The role of ict in tourism industry on economic growth. Mar 11, 2019 this paper aims to present innovative information and communication technology ict infrastructure specifically designed and optimized for the tourism sector. E tourism strategies should be integrated within the broader framework of national ict policies the role and contribution of public authorities in providing infrastructure and human capacity and encouraging the use of ict s relevant to tourism. Information and communications technology ict 21 goaltarget role of icts 1. Ict application tools introduction ict has beyond doubts made huge contribution to the development of hospitality and tourism services.1404 1526 1010 120 1091 134 87 450 1280 833 803 976 1378 534 191 952 248 473 1118 76 1192 1388 1111 1236 1105 566 530 1441 608 1490 1177 1375 272 903 254 1412 796 356 683 1070 1141